Eca365 Privacy Policy — How Your Data Is Kept Safe

Welcome to eca365. We believe that every member's privacy is a fundamental right. This Privacy Policy document provides a full account of how your personal information is collected, stored, used, and protected on the eca365 platform. By creating an account or using the platform, you agree to this Privacy Policy.

The eca365 Privacy Policy applies to the eca365.net website and all associated services and applications. This policy has been developed in accordance with international data protection laws and industry best practices.

The core goal of the eca365 Privacy Policy is to build trust with our members. We understand that when you share your name, identity, bank, or mobile banking details with us, a relationship of trust is formed — and we are committed to honoring it.

This policy applies to all registered and unregistered users — including visitors who simply browse the website, for whom certain parts of this policy (such as the cookie policy) still apply.

Eca365 collects only the information that is necessary — nothing more. Below is a breakdown of the data we collect:

A) Directly Provided Information

• Full name, date of birth, and gender
• Mobile Number & Email Address
• Current residential address
• National ID (NID) or passport number (for KYC verification)
• BKash / Nagad / Rocket number or bank account details

B) Automatically Collected Information

• IP Address & Device Identification
• Browser Type & Operating System
• Time spent on the platform, pages visited, and click data
• Login & Logout Time Records
• Game History & Betting Activity

C) Information Received from Third Parties

• Transaction confirmation details via payment processor
• KYC-related information from identity verification service providers
• Basic information received from affiliate or referral sources

Eca365 uses collected data strictly for defined purposes. The table below outlines each purpose and its legal basis:

Eca365 never uses your personal information beyond its intended purpose. If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.

Eca365 does not sell members' personal data to advertisers or third parties. However, limited data may be shared in the following circumstances:

• Payment Processor: bKash, Nagad, Rocket, and bank service providers receive the necessary information to process transactions.
• Identity Verification Service: As part of the KYC process, documents are shared with a licensed verification service provider.
• Game Software Provider: Minimum data required to operate games (such as user ID) is shared with the game provider.
• Legal Authorities: Data may be disclosed to government authorities under court orders, regulatory directives, or anti-money laundering laws.
• Corporate Changes: In the event of a merger or acquisition, members will be notified in advance and their rights will be upheld.

Eca365 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience. We primarily use three types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security. The website cannot function properly without these.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which pages members use most and improve our services accordingly. This cookie does not identify you personally.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

Eca365 does not retain data beyond what is necessary. The table below shows how long each type of data is stored:

Once the designated retention period expires, data is securely deleted or anonymized. No data is retained beyond its necessary purpose.

As an eca365 member, you have several important rights regarding your personal data. These rights are recognized under international data protection regulations:

To exercise these rights, email [email protected] or contact us via live chat. We will respond within 30 business days of receiving your request.

Eca365 is a platform exclusively for adults (18+). No one under the age of 18 is permitted to register, and we do not knowingly collect any data from minors.

• Date of birth is verified at registration, and any applicant under 18 is automatically rejected.
• Age is re-confirmed during the KYC verification process.
• If it is found that a minor's information has been collected inadvertently, it will be deleted immediately and the account will be closed.
• If parents suspect their child is using this platform, please contact support immediately.

Eca365 uses industry-leading security technology to protect your data. Our security framework is structured across multiple layers:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Members can enable 2FA on their account for an added layer of security.
• Firewall & DDoS Protection: Advanced firewalls are used to protect servers from external attacks.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Access: Only authorized personnel can access the necessary data — not all information is available to everyone.
• Encrypted Database: Stored data is kept encrypted and is only decrypted when required by the system.

For any questions, complaints, or data-related requests regarding the Privacy Policy, our dedicated support team is available 24/7, seven days a week.

• Use the chat button on the website to get instant help via live chat.
• Email contact address: [email protected]
• Privacy-related complaints are typically resolved within 7 business days.
• If your issue is not resolved through support, you have the right to escalate your complaint to the licensing authority.

To learn more about this Privacy Policy and our other policies Terms and Conditions and FAQ Page View.